See yourself as others see you

This program will make a dramatic difference in the ability of all staff to communicate with their entire team to build more productive work relationships.

Sales, Marketing and Customer Service staff need to be able to work with all clients/customers in order to identify and to satisfy their expectations (even when they are not talking). Internal staffs need to work effectively and efficiently together to create great teams and to break down any "silos" between departments.

We have seen great benefit to all these positions from High Performance Communication.

Customised sessions are frequently delivered at our centre, other organisations, and conferences to meet the specific timing and staff needs of our clients.

Learning "Communication Profiling" and implementing it are two different issues. We want our clients to obtain maximum benefit from this practical technique.

To support the recognition, self-awareness and flexibility learned in the two-day program "High Performance Communication," we encourage clients to continue with on site consultation or to attend a half-day follow-up session.

The half-day session briefly reviews how to recognize the communication style of others and how to better "connect" with them. Clients are led through a practical discussion of how they have used this approach in communicating with "challenging" clients or staff members. Practical role plays are also used to further demonstrate both "styles" and "flexibility." Attendees are encouraged to bring client details, staff specifics and their own "assessment" for these discussions.

We are passionate about the implementation of the new skills learned in this Communication Program and we offer a variety of ways to ensure that these new skills are exercised regularly.

A Customised Result

Half our client projects involve the creation of custom developed programs after extensive consultation. Often programs are based on our proven curriculum in manager/leadership development, solution selling,customer service or communication/teamwork.

Sometimes our custom classes involve other providers.

We pride ourselves in suiting any presentation or workshop to both the organisation and the attendees.

Our team's commitment to diagnose your specific individual and team performance opportunities is coupled with our desire to offer a customised response in the form of training programs that ultimately achieve your outcomes.

Courses are customised in length and/or frequency to meet client and staff timing requirements. Programs are delivered in various locations around Tasmania and Australia.

Follow up sessions are often added later to ensure that such an investment in staff development program achieves the results desired by you and the organisation. Our focus is on implementation, not delivery of training courses.

A variety of course topics can merge to create a unique program that meets specific needs. Great attention is devoted to how the sessions will be supported in the workplace to maximise the implementation of new skills.

Whether you need to have a private development program or the specifics of your organisation require customised outside support, we commit to understanding and meeting your expectations.From one hour meetings to weekend workshops, our team is committed to serving clients by tailoring presentations, exercises and tools/systems to your organisation.

Your Sales Team

Whether your team is actually in sales and marketing, supporting sales from an internal role or merely offering a product or service to clients, our focus is to help develop their skills in "successfully identifying and satisfying the needs of each customer, profitably".

When your team masters the ability to learn what a client needs and then provide a "solution" that helps them, the resulting satisfaction creates improved loyalty, referrals and more productivity. Custom sales and marketing or customer service programs improve the "service" skills of staff. Unique programs can focus on competitive challenges, cross-selling, expanding product/service range, new systems, and/or a wide variety of issues specific to your organisation.

Team leaders are often grouped to learn new skills in creating higher performance from themselves and their teams. Sales people can be grouped by experience, product focus, client specialty, or competitive situations.

Entry level sales people can learn the basics of providing outstanding service, prospecting, qualifying the types of customers, identifying their requirements, presenting solutions and gaining new clients. The principles of self-management and personal organisation can be discussed or the establishment of successful call planning to maximise their effective client contact.

Experienced sales or customer service people often need to be reminded of the basics while learning new "spins" on their approach. Custom workshops can involve them to whatever extent is necessary to begin the change process for improved performance.

• Client retention,
• Referrals,
• Territory management,
• Proactive vs. Reactive client contact

and a variety of other topics can be addressed to move them from their "comfort zone" to attack the opportunities in front of them.

Whether teams are of similar experience, company divisions or backgrounds custom workshops often create a unique opportunity to work through issues and development areas together. Sometimes teams will attend a solution selling workshop and then use other customised sessions to follow up details at work over the following months.

Custom workshops can offer specific role playing, real world examples and a range of unique activities to highlight your team's experience and help them remember these new skills.

Please contact us to discuss how we can develop a productive program to improve your customer service or sales outcomes.

Your Management Team

High Performance can involve leaders at the same level or a mixture of managers within an organisation, depending upon the desired outcome of the workshop. Strategy sessions can be combined with specific skill development to "light the path" on how improvements will be implemented.

Sessions can range from: facilitation; review of new leadership principles; development of skills; and/or thedesign of specific tools, procedures and systems to commence implementation of any of the above.

Our customised sessions specifically stretch managers to meet the challenges facing their organisation. Sessions are delivered at our training centre, at your organisation or at planned conferences off site.

Special activities can also be added with our help to create connections to outside activities, entertainment and other fun and engaging programs.

Please contact us and allow us to identify your objectives and to make a customised recommendation.

Leadership

Approximately half of our leadership development programs are delivered in-house as compared to the public courses with leaders from a variety of organisations. These programs result from significant consultation with our clients (as part of our service) in order to customise them to the specific issues of the managers, culture or organisation.

The benefit of in-house programs is that the timing, as well as the topics, can be designed to meet the specific needs of the organisation. Sometimes all levels of management participate in the workshops. The ability to discuss specific staffing, procedures and development issues unique to leaders in an organisation can be a real value from these in-house programs.

While our regularly scheduled public courses in Leadership Development allow participants to learn from questions and issues in other organisations, these custom programs allow focus on your own organisation. After consultation with you and your team, we can recommend either a combination of public courses and custom follow-up seminars or a total in-house development program. Courses can be scheduled at our training centre in Hobart, at your organisation or at other venues; and we can make arrangements for any of these locations.

Follow up and implementation from these custom programs is often part of our recommendation to clients. After attending a program in development, sometimes individuals or different teams require specific follow up workshops to support the implementation of new leadership techniques. Our commitment is to the development of these new skills, not just the delivery of the approach.

"Stop Managing Time - Start Managing Priorities!"

Learn how really successful people "manage the juggle" of their shifting priorities.

Learn key techniques and principals which will get you out of the time-poor rut.

Your Daily Plan will

• Make sure the most important things are finished
• Manage interruptions and shifting priorities
• Eliminate stacks of paperwork and e-mails
• Create understanding and support from your work teammates
• Create a system that reminds you to act, freeing up your brain to think
• Organise your diary by linking it to key communications, people and projects
• Set goals that direct your daily and weekly efforts to desired outcomes

Learn the Secrets of self-correction and reward

• Set up your own step-by-step program
• Anticipate situations and other people's responses
• Delegate

This program does not work with any particular diary, electronic or paper system; it will personally focus you on the best approach to improve your effectiveness and efficiency.

High Performance consultants will meet with your organisation to customise a priority management program for your managers or staff. From our work with with a variety of organisations these workshops offer practical techniques as well as an opportunity for staff to share their own organisational secrets.

Please contact High Performance for a complimentary discussion or to arrange a custom seminar for your team.

Manage Expectations and Deliver

Based on the principles of project management , High Performance will work with you and your team to discuss and develop specific project management information, training and tools based upon your individual project and business team requirements.

This can be in the form of an initial intensive one day workshop or multi-day program to implement the principles and framework of project and account management into a live business project in the context of managing solutions.

After the initial workshop many clients request ongoing progress and program coaching meetings to ensure projects are complying with their objectives and to ensure that all appropriate skills and understanding are being transferred to your project team.

We'll customise this follow-up program at your organisation to develop specific project plans and work with you and your team to support, manage and implement the agreed action steps. In short, High Performance develops a specific program for you and your organisation to apply these principles to your unique projects or situations.

Although High Performance does not offer formally accredited project management or software based skills, we are happy to advise if this would be more appropriate to your specific business requirement. We often work with RTO's to customise components of the High Performance Project Management Program to fit within a formal framework.

On a complimentary basis, we will discuss your specific personal and organisation objectives and offer a suggested learning and development plan.

Contact our offices at High Performance Management & Sales Training today to discuss how Project Management can help you and your team achieve key objectives.